End of the year brought with it some much-needed and we think well-deserved vacations for the Grooming Guys. But with that said, no matter our locations or surroundings, our thoughts were never far from the GL and our desire to provide the best in guest hospitality and technical service. So, it’s with that said that our time away, as it always does, turned into never ending complaining and nit-picking fests regarding the service we received during our very different, but still similar off-site trips. We present some of the following miscues (our opinions only), to give you a glimpse into what drive us nuts, what might be able to help fellow businesses and what we’ll certainly make sure never happens in one of our stores:
- CALLING A CUSTOMER “BOSS” OR THE LIKE: If a man or woman is buying something from you or frequenting your establishment, it’s an insult and condescending to refer to them as “boss,” “chief,” “buddy,” or other. Sir, Ms. or their proper name is always the way to go.
- HAND THEM THAT CREDIT CARD: If I hand you my credit card to pay, the least a cashier or other can do is hand it back to me. Dropping it on the counter while looking in another direction is not a respectful way to treat a person who just paid a bit toward your salary.
- KEEP THE FORK: If at a restaurant, no matter the luxury level, it’s chintzy and lazy for the waiter to ask the diner to “keep their fork” or pull it off a used plate for use during the next course. C’mon, take that dirty sucker and bring the diner a new one. Not too hard we don’t think.
- THE PERSON IN FRONT OF YOU TAKES PRECIDENT: It’s one thing to walk into an establishment and be asked to wait if the concierge or receptionist is alreadyon the phone. But, if the store staff answers a phone with a guest already in front of them, it’s not OK to jabber on and on on the tele. The person who actually came into the store always comes first and the person sitting on the phone has to wait. Every time.
- LEAVE THE PERSONAL STUFF OUTSIDE THE DOOR: Does anyone really want to go to the doctor, a restaurant, salon, etc. to hear about all the personal problems the establishment’s staff is having. Nobody goes to a nice dinner to hear a waiter say how tired he/she is, to listen to a stylist moan about her boyfriend, to hear a doctor complain about his landlord, etc. It’s about the experience at that store, not the outside drama of its employees.
Oh… there’s a lot more we could bitch and complain about, but that was just a start. We’ll make sure none of this crap ever happens at the GL. At least we’ll try.
You should put a couple of more ads on your site as you could in all likelihood make a good deal of money. This is great writing.