Stored in: Business Insights, Marketing & Press, Random Observations
As consumers, it’s always about the details in regard to which vendors we patronize. Whether a restaurant, clothing store, online establishment or even a b2b supplier, the real “rubber hits the road” once the relationship has been going for awhile. That’s when true colors come out — and it’s often that the same people who [...]
Stored in: Business Insights, Marketing & Press
It may sound odd, but much of the reason Grooming Lounge operates as it does from a Customer Service standpoint stems from our dissatisfaction with how we’ve been treated by other establishments. Going back to when our little company was an even smaller sketch on a napkin, we constantly remarked that today’s “customer service bar” [...]
On a recent trip to the doctor to get a to-be-named body part looked at, one of the Grooming Guys had a bad experience. The experience had nothing to do with the quality of the care received or the aesthetic of the office, as both the medical staff’s technical knowledge and the atmosphere at the [...]
